Optus Systems Nightmare...
I have got an Optus mobile post-paid plan in Australia and I am very unhappy with the service provided by this company.
They are so bad, so inefficient that deserves one post so we can make all that shit public. Maybe they will care about it...
I set up an online account to check my plan, usage and payments. For some strange reason, the system "locked" my account and when I try to login I get the message:
"
To protect the security of Optus customers, a limit is placed on the number of login attempts per session. Please verify your User Name and Password and try again later."
Then I call 1300 300 937, speak with some unprepared call centre people and after 35 minutes, the teller says:
- Yes, sir, your account has been "
locked"
- We can't unlock because there is a problem in the system, so you'll have to create another on-line account.
This means I will lose all configurations because of their lack of capability to build systems and solve problems.
Other funny thing happens when I try to login via iPhone app. It says that my account has been
temporarily locked. If they can't unlock, Why the fuck they say "temporarily"???
I went to the Optus website, clicked in "register" and set up a
second on-line account, according to the bad advice from call centre people.
When I try to link "link billing account" and enter my Optus customer number, I got the following error message:
"
This service has previously been added to another web profile. Please login to My Account using your other web profile. "
Now I am in a situation that I can't fix my first account and can't set up a second one.
For us that work in IT, it is just unbelievable hear such a huge bullshit. They said that the IT guys are working on it - bullshit again!
it is amazing how they can
lock your account but they can not
unlock it.
All these dodge situations occur specially when you use Internet services (on-line account or iPhone app). If you are an IT or tech person and want to take the most of technology AVOID Optus.
Other Problem to prove how bad and inefficient Optus is:
When I migrated from pre-paid to post-paid, my name and surname were wrong in the system. They said that they had to fix my name before start the post-paid contract.
The teller made a call and ask to change my name. But she changed my first name only. she called again and ask to change my surname. She got an answer back saying that is is not possible to change the name more then once a day because the system doesn't allow that. Change your name on Facebook and see the change straight away.
If you had any bad experience with Optus feel free to share. I will send this link to Optus and all my friends. I am stuck in a year contract...
I figured it out that I am not the only one pissed off with Optus:
http://bella2007.blogspot.com/2007/10/optus-sucksdont-ever-go-there.htm
http://www.facebook.com/group.php?gid=23162216637
http://www.facebook.com/group.php?gid=23162216637
cheers
Leonardo